Last updated: 1 July 2026
This Delivery Policy explains how Pebblewish (“Pebblewish”, “we”, “us”, or “our”), operated by Happy Paws of the Vale Ltd, company number 14856878, registered office at Dept 6211a, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP, delivers digital products purchased through pebblewish.com (the “Site”).
1. Nature of Our Products
All products offered on the Site are digital and delivered electronically. This includes personalized fairy tales, AI-generated fairy tales, and AI-powered coloring images. Pebblewish does not sell or ship physical products, and no physical delivery is involved in any order.
2. How Delivery Works
Once you have completed a request, such as creating a personalized fairy tale, generating an AI story, or producing a coloring page, and payment has been deducted from your wallet balance, your completed item is made available for download directly through your Pebblewish account in high-quality PDF format.
3. Delivery Timing
Personalized fairy tales selected from our existing library are typically generated and made available for download within a few minutes of your request. AI-generated fairy tales and AI-powered coloring images may take slightly longer to process, as each item is individually created based on the details you provide. In the rare event that generation takes longer than expected, we will notify you through your account or by email.
4. Accessing Your Downloads
Completed items remain accessible for download through your Pebblewish account. We recommend downloading and saving your files to your own device shortly after they are generated to ensure continued access.
5. Printing
All fairy tales and coloring pages are provided in print-ready PDF format. You may print them at home or at any print shop of your choice. Pebblewish does not provide physical printing or shipping services.
6. Delivery Issues
If you do not receive your completed item within a reasonable time, if a download link does not work, or if the file you received does not match your order, please contact our support team with your account details and order information so that we can investigate and resolve the issue promptly.
7. Changes to This Delivery Policy
We may update this Delivery Policy from time to time to reflect changes in how we deliver our digital products. Any changes will be posted on this page with a revised date.
8. Contact Us
If you have questions about this Delivery Policy, please contact us at:
Happy Paws of the Vale Ltd
Dept 6211a, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP
Email: info@pebblewish.com
