Effective date 01 September 2025
Last updated 22 January 2026
1.1 This website located at pebblewish.com (Site) is operated by HAPPY PAWS OF THE VALE LTD (company number 14856878), legal address: Dept 6211a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP (Company, we, us, our).
1.2 Contact details: info@pebblewish.com.
1.3 These terms and conditions (Terms) govern your access to and use of the Site and the digital services made available through it, including the paid generation and supply of personalised children’s fairy tales and colouring pages in downloadable digital format (Digital Content).
1.4 By accessing or using the Site you agree to be bound by these Terms; if you do not agree, you must not use the Site.
1.5 Definitions:
1.5.1 Account means a registered user account on the Site; 1.5.2 Order means a purchase of Digital Content for the price displayed on the Site;
1.5.3 Wallet means an internal prepaid account balance linked to your Account that can be used solely to pay for Digital Content on the Site;
1.5.4 Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
2. Eligibility and Account
2.1 You must be at least 18 years old to create an Account and place Orders; if you are under 18, a parent or legal guardian must supervise your use and will be responsible for your activity and compliance with these Terms.
2.2 To use certain features you must create an Account and provide accurate, current and complete information, including a valid email address, and keep it updated.
2.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account; you must notify us promptly if you suspect unauthorised use.
3. Description of the Services and business model
3.1 The Site enables you to obtain Digital Content tailored to a child’s general interests by answering questions and providing preferences (for example a first name, age, and general interests).
3.2 The Services are digital-first:
3.2.1 all illustrations used on the Site (including illustrations incorporated into Digital Content) are created in advance by illustrators;
3.2.2 story text is generated using artificial intelligence systems based on the information you provide and our internal instructions.
3.3 The Services do not include any service for ordering, printing, manufacturing, binding, shipping or delivery of physical goods.
3.4 You may print any Digital Content yourself or arrange printing through third-party providers at your own discretion and risk; any contract for printing or related services is solely between you and the relevant third party, and we have no responsibility or liability for their acts, omissions, quality, timelines, pricing, or handling of information.
4. Orders, price and supply of Digital Content
4.1 The Site operates on a per-item basis: you provide the requested inputs, we generate the relevant Digital Content, and you must pay the price shown on the Site in order to download it.
4.2 Prices and any applicable taxes (if any) will be displayed before you place an Order; you are responsible for checking the price and Order details before confirming purchase.
4.3 Subject to successful payment, Digital Content is supplied digitally by making a download link available via the Site and/or within your Account.
4.4 You are responsible for ensuring you have the necessary device(s), software and internet connection to access and download the Digital Content.
5. Payments, Wallet and prepayments
5.1 You may pay for an Order either (a) directly at checkout using the payment methods made available on the Site, or (b) using funds credited to your Wallet, where available.
5.2 The Wallet is a prepaid balance facility for use on the Site only. The Wallet is not a bank account and is not intended to be used as one; you cannot withdraw Wallet funds to a bank account and no interest is payable on Wallet balances.
5.3 When you add funds to the Wallet (a Wallet Top-Up), you are making an advance payment to be applied to future Orders of Digital Content on the Site.
5.4 Except where required by mandatory law and/or as expressly stated in our separate refund terms (if any), Wallet Top-Ups are non-refundable.
5.5 Without prejudice to clause 5.4, if any part of your Wallet balance has been used to pay (in whole or in part) for any Order, you acknowledge and agree that you will not be entitled to a refund of any Wallet Top-Up (including any remaining Wallet balance), except where such refund is required by mandatory law.
5.6 We may refuse, suspend or reverse transactions where we reasonably suspect fraud, unauthorised activity or abuse, or where required to do so by law or by our payment providers’ rules.
6. Consumer cancellation rights for Digital Content
6.1 If you are a Consumer, you may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in relation to certain purchases.
6.2 Digital Content supplied not on a tangible medium: by placing an Order that provides immediate access to download the Digital Content, you request the immediate supply of that Digital Content.
6.3 Where applicable, by placing such an Order you consent to the immediate supply of Digital Content and acknowledge that you may lose your statutory right to cancel once the download or streaming of the Digital Content begins, as permitted by applicable law.
6.4 Any additional rules on refunds (including any discretionary goodwill refunds) will be set out in a separate refund policy or refund terms, if published; nothing in these Terms limits your rights under mandatory consumer law.
7. Acceptable use
7.1 You must use the Site lawfully and responsibly.
7.2 You must not:
7.2.1 attempt to gain unauthorised access to the Site, Accounts, systems or networks;
7.2.2 interfere with or disrupt the Site (including by introducing malware, attempting to bypass security, or using automated systems in a manner that materially degrades the Site);
7.2.3 use the Site for fraudulent, unlawful, harmful, defamatory, obscene or abusive purposes.
7.3 We may suspend or terminate access to the Site or your Account if we reasonably believe you have breached these Terms or if necessary to protect the Site, users, third parties, or to comply with law.
8. Inputs and child-related information
8.1 To personalise Digital Content you may provide limited information such as a child’s first name, age and general interests; you must ensure you have the right to provide this information and that doing so is lawful.
8.2 You must not upload or provide photographs or unusually detailed personal information about a child through the Site.
8.3 You should not provide any special category data (such as health information, religious beliefs or other sensitive data) about any person; if you choose to do so, you do so at your own risk.
8.4 Data protection and privacy matters are addressed in separate privacy documentation (including a privacy policy) to be made available on the Site; we process personal data in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018, and we intend that relevant processing takes place within the UK and/or EEA/European Union, as described in that separate documentation.
9. Intellectual property and ownership
9.1 All intellectual property rights in and to the Site and all materials and content made available on it (including all illustrations, artwork, designs, layouts, templates, software, databases and other site materials) are owned by or licensed to the Company. The Company uses illustrations and other protected materials on the basis of agreements with relevant rightsholders.
9.2 The terms of permitted use of Digital Content (including any licence grant, restrictions on sharing, printing, or other uses) will be set out in separate licence terms/policies to be made available on the Site; unless and until such separate licence terms are published, you must not use any Digital Content or Site materials beyond what is strictly necessary to access, view and download the Digital Content for your personal use.
9.3 You must not remove or obscure any proprietary notices that may appear on the Site or in Digital Content.
9.4 You grant us a limited, non-exclusive right to use the information you submit as inputs solely to provide, maintain and improve the Services and to generate the requested Digital Content, subject to applicable law and our privacy documentation.
10. AI-generated content disclaimer
10.1 You acknowledge that story text is generated automatically using AI and may be inaccurate, incomplete, inconsistent or unsuitable for your intended purpose.
10.2 You are responsible for reviewing the Digital Content before presenting it to a child and for providing appropriate adult supervision.
10.3 We do not guarantee that outputs will be unique, error-free, uninterrupted, or that they will meet your expectations.
11.Liability
11.1 Nothing in these Terms excludes or limits any liability which cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
11.2 Subject to clause 11.1, the Site and Services are provided on an “as is” and “as available” basis and, to the fullest extent permitted by law, we exclude all implied terms, warranties and representations.
11.3 Subject to clause 11.1, we will not be liable for:
11.3.1 indirect or consequential loss;
11.3.2 loss of profits, revenue, business, goodwill or anticipated savings; 11.3.3 losses arising from your use of any third-party printing or other third-party services;
11.3.4 losses arising from reliance on AI-generated text without your own review.
11.4 Subject to clause 11.1, our total aggregate liability to you in connection with the Site, any Order, the Services or these Terms shall not exceed the total amount paid by you to us for the relevant Order giving rise to the claim.
Changes, suspension and termination
12.1 We may update the Site, the Services and these Terms from time to time; the version in force will be the version made available on the Site at the time of your use.
12.2 We may suspend, restrict or terminate your access to the Site and/or your Account where reasonably necessary for security, maintenance, legal compliance, or where we reasonably believe you have breached these Terms.
General
13.1 If any provision of these Terms is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
13.2 A failure or delay by us to enforce any provision shall not constitute a waiver of that provision.
13.3 These Terms are between you and us; no other person shall have any rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
Governing law and jurisdiction
14.1 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
